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Frequently Asked Questions

  1. What resources and contacts does Brill have for Authors?
  2. What font support does my computer need to properly view Brill's website and publications online?
  3. What services does Brill have available for Trade Partners and Booksellers and Agents?
  4. What services does Brill have available for Librarians?
  5. How long does it take for my order to be processed and when can I expect to receive the product(s)?
  6. Where can I find information regarding E-Journals?
  7. Who should I contact at Brill if I would like to use one of Brill's products as a required text book?
  8. When are Brill's distribution centers closed for public holidays in 2012?
  9. When are Brill's offices closed for public holidays in 2012?
  10. Who should I contact at Brill if I have a general query?

What resources and contacts does Brill have for Authors?

If there is any matter not covered in our Author Gateway section. You can also contact your Acquisitions Editor for further advice.

What font support does my computer need to properly view Brill's website and publications online?

Files

A listing of all available help files for users is found here.

A listing of all help files for librarians is found here.

You can also contact support [at] brill [dot] nl

Fonts

The recommended font is BrillOnline. Alternatively, any font with good Unicode support will give you all the characters you need. Such fonts include Gentium, Arial Unicode MS and Lucida Sans Unicode.

Brill Special Characters list most of the characters with their Unicode entity name, used in various Brill publications, in print as well as online.

A special note for users that browse or search Brill's Jacoby Online. Some articles contain texts in Syriac characters. For Syriac, Brill advises the Unicode font Meltho, kindly supplied by Mr. Kiraz. You can find Meltho file here.

Further information about fonts and Unicode can be found at Unicode web site or at Alan Wood's Unicode Resources.

What services does Brill have available for Trade Partners and Booksellers and Agents?

Brill has a comprehensive range of services and offers for Trade Partners and Booksellers and Agents. Please visit our Trade section for more details, which includes information about products and catalogs, ordering via EDI, Brill Onix Feeds, etc.

What services does Brill have available for Librarians?

Brill has a comprehensive range of services available for Librarians. Please visit our Librarians section for more details, which includes information about licensing and subscription, help files for online resources, journals and CD Roms, The Brill Journal Archive Online, Marc Records and Opac Integration, etc.

How long does it take for my order to be processed and when can I expect to receive the product(s)?

Your order will be ready for dispatch within 72 hours (after being processed and double checked for stock availability). If you have any queries you should contact brill [at] turpin-distribution [dot] com. If there is a problem with your order, our customer service team will contact you within 36 hours to discuss the problem and advise accordingly.

Under normal circumstances, delivery to Europe takes between 7 -10 working days after dispatch and ROW 10 -21 working days. Please get in touch with brill [at] turpin-distribution [dot] com if you require further information.

Where can I find information regarding E-Journals?

We have compiled an extensive Help File and FAQ for E-Journals on this dedicated page here.

Who should I contact at Brill if I would like to use one of Brill's products as a required text book?

If you wish to ask further questions about adopting one of Brill's books as a required text book please contact CourseAdoption [at] brill [dot] nl.

When are Brill's distribution centers closed for public holidays in 2012?

Turpin

  • TBA

BI

  • TBA
When are Brill's offices closed for public holidays in 2012?

Brill's Leiden Office will be closed on the following dates:

Good Friday
Friday 6 April
Easter Sunday
Sunday 8 April
Easter Monday
Monday 9 April
Queen's birthday
 Monday  30 April
Ascension Day
Thursday 17 May
Ascension Day (observed)
Friday 18 May
Whit Sunday
Sunday 27 May
Whit Monday
Monday 28 May
Leidens Ontzet
Wednesday 3 October
Christmas
Tuesday 25 December
Christmas
Wednesday 26 December

 

Brill's Boston Office will be closed on the following dates:

New Year’s Day 2012
Monday, January 2nd (observed)

Martin Luther King Day
Monday, January 16th (observed)

President’s Day
Monday, February 20th

Patriot’s Day
Monday, April 16th

Memorial Day
Monday, May 28th (observed)

Independence Day
Wednesday, July 4th (observed)

Labor Day
Monday, September 3rd

Columbus Day
Monday, October 8th (observed)

Thanksgiving Day and after
Thursday, November, 22nd
Friday, November 23rd

Christmas Eve and Day
Monday, December 24th
Tuesday, December 25th

New Year’s Day – 2013

Tuesday, January 1st 

Who should I contact at Brill if I have a general query?

You may use the webform on our Contact page to send your query to us where it will be redirected to the appropriate party for a timely response.

Alternatively, you can browse our Contact page, which lists the contact information for our offices worldwide, distributors, departments, aquisition editors, sales managers and contacts, and sales representatives, and directly contact the appropriate party.